Everyday I am amazed by the kindness and thoughtfulness of people who give so much of themselves and get very little in return. You only have to walk into an Aged Care facility to find the best people in the world.
Personal care workers are the most underpaid, overworked people in our society. We trust them with our loved ones, we expect so much from them because we want what is best for our Mum, Dad, Aunt or Uncle. Emotions make us stand up for what is right for our loved one and rightly so, but all the while, you didn’t see that the carer had already helped a dying lady, or cleaned up a man who was incontinent and wiping it all over the walls, or watched another spit tablets in their face, while another was hitting another carer in the back as she was trying to shower him. A lady vomits because she doesn’t want to take her tablets, and another’s wounds are so necrotic that the nurse has to put her own emotions aside so she doesn’t vomit or run from the situation. But yes …you can complain, because your mum hasn’t had anyone to speak to, or spend time with her, because after all, you are paying big money to stay in a place like this, but put your emotions where they should be attended to, our owners (who are trying to make the big bucks), our Government for putting policies in place that make us do unnecessary paper work (just in case we might get sued), but better still, go visit you relation/friend and take them out for coffee and give them the valuable time you are complaining about.
To all the carers that give of themselves and get more complaints than praise, You are amazing people who have hearts of gold, I wish I could let you know that you are the most awesome people in the world and I know for a fact that those beautiful old people who you care for/ wash / clean up / feed and nurse on their death bed are so very very grateful.